Dustin Sims
speaker
586 appearances
1 recordings
1 series
first heard Jul 2026
last heard 7 Jul
Dustin Sims’s voice in public audio — every appearance, attributed to the second.
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recordings per month · last 12 monthsRecordings per month over the last 12 months — 1 in all, peaking in Jul 2026 with 1.
Appearances
we've got thousands of jobs to run.
Yeah.
30,000 jobs a month.
It sounds nuts.
It's, it's an insane amount.
And we've got a team of 20 dispatchers, you know, so they can't get to it all.
They can't look at, okay, this, this particular technician does great in this zip code and this job type, it goes to this technician and there's just no way that they have that kind of processing power.
Well,
you know, enter Dispatch Pro and ProBook, now you've got this machine learning and AI that does have the ability to do the math on these jobs and line up the best customers and jobs with the right technicians.
And so, you know, we are running these two side by side, trying to figure out which is the best way to go.
You know, Service Titan is putting a lot of effort into improving their product.
and we appreciate all the efforts they're putting in.
It's a big ship to turn at Service Titan, so I understand things take a little longer than any of us would like.
And at the same time, ProBook is a great team in that they can move quickly.
It's similar to the relationship with Lace, where if we ask for something, they can move pretty quickly on it.
Just some disadvantages that it's not a native software.
So there's positives and negatives to both.
And I just know that one way or another, the AI and dispatching is here to stay.
Well, you start with the right employee, you know, back to... Yeah, exactly.
Yeah.
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