Dustin Sims
speaker
586 appearances
1 recordings
1 series
first heard Jul 2026
last heard 7 Jul
Dustin Sims’s voice in public audio — every appearance, attributed to the second.
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recordings per month · last 12 monthsRecordings per month over the last 12 months — 1 in all, peaking in Jul 2026 with 1.
Appearances
They need to kind of have a sales mentality.
They want to win that booking.
And a dispatcher is a puzzle solver.
They're probably a little more in their own heads and the wheels are always turning.
And I'm not saying you can't find somebody that can do both because I think smaller businesses have found that.
But especially at scale, these are different personalities and you just need to split them up.
The dispatcher needs to be looking at things logistically.
The call center agent is more winning the job and sales oriented.
Great leaders.
It happens with great leaders and great employees and people that, again, like when you have a, whether it's just winning or you're customer centric, then it doesn't matter to me if my boss is looking over my shoulder.
And I think that trickles down.
It doesn't matter to people if their boss is looking over their shoulder.
They're going to try to do the right thing every single time.
If you're in a position where you've got to look over somebody's shoulder and tell them what to do for them to do the right things, then you've got the wrong person.
And I think it's a testament that we can step away for a week and the business still runs.
That means we've done something right with hiring.
Yeah, I mean, it's something I had to work on personally because I like things to be right before they're implemented.
And I quickly realized here that we don't have time to run a million tests and, and to make sure things are right.
And, and you and Luke have given me the freedom to break some stuff and fix it.
Yeah.
Showing 521–540 of 586 · page 27 of 30
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