Dustin Sims
speaker
586 appearances
1 recordings
1 series
first heard Jul 2026
last heard 7 Jul
Dustin Sims’s voice in public audio — every appearance, attributed to the second.
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recordings per month · last 12 monthsRecordings per month over the last 12 months — 1 in all, peaking in Jul 2026 with 1.
Appearances
And we measure that by the revenue that came out of that job, not just the volume of work, because they can pull trash forward that we don't necessarily want today.
But we want them to go out and look for good jobs in the right areas.
then we'll measure the revenue on that and and the revenue dollars get added to that dispatcher scorecard and they have certain certain levels that they they need to hit to be at our top tier um we've looked at you know we do quality control so
every job that comes in we want dispatchers looking at it to make sure there's not a duplicate profile we want to make sure that there's you know not some kind of job history that was missed and now we're not sending out the right tech um so how many of those qc's are you doing today you can poke holes in a lot of this stuff by the way and that's what's tricky about dispatch is you can poke holes in just about anything but it's it's probably it's a puzzle that's what we've always said is yours and by the way
So complex.
It's so complex.
Yeah, that's that's the toughest thing about like even being able to point out a good dispatcher because.
Like if today I looked at yesterday and said, why did you do this?
Why did you do that?
This doesn't look right.
There could have been something in that moment that made it absolutely the right decision that you just can't recreate the next day.
That department moves so fast.
They're making split second decisions.
And sometimes even though it doesn't look like it was right the next day when you're looking back,
it was absolutely the right thing to do that day.
And so I think everybody needs to keep that in mind when they're, you know, maybe judging certain moves that are made, not to say that there is an area for opportunity.
There always is a way to get better at that, you know, those split second decisions, but really hard to recreate it and hold somebody's feet to the fire.
It's a different personality, completely different personality.
You want your call center agent to be bubbly and very customer centric.
Not that you don't want that from a dispatcher, but this is what you're looking for specifically in a call center agent.
Showing 501–520 of 586 · page 26 of 30
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