Dustin Sims

speaker

586 appearances 1 recordings 1 series first heard Jul 2026 last heard 7 Jul

Dustin Sims’s voice in public audio — every appearance, attributed to the second.

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recordings per month · last 12 months

Recordings per month over the last 12 months — 1 in all, peaking in Jul 2026 with 1.

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So much better.

Yeah.

You know, I think a lot of it is just consistency.

They stopped caring.

Yeah.

You know, and that's.

That's like baseline.

You got to find people that care.

And then if the culture isn't right, then you'll lose that over time with a team.

And I think that's what happened with the dispatch team.

So Matt's rebuilding the culture, creating consistency again, celebrating the wins.

I'm holding people accountable.

That's what we needed.

And so I appreciate him for doing that.

Yeah, I know, you know, Manny, he definitely had some call center experience, but not at this level.

And there were other people that were more qualified if you looked at them on paper.

But I knew that it would take a little longer to get Manny up to speed, but I also knew it was worth the time training him in home services.

And it was a good gamble, obviously, because he's paid off great.

But there are other people that I interviewed.

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