Evan Spiegel

I would say that the velocity of work is really important because our favorite saying is, if you want to have a good idea, you have to have lots of ideas.

That's really, really important.

Wow, that's really interesting.

I would say you have to talk to customers.

You have to share your idea.

You should share your idea as quickly as possible, as frequently as possible.

It doesn't mean you need to take people's advice or feedback, but it's really important, I think, to listen.

And I think for me, it's...

You know, it's not like the survey model of listening.

I don't think that's particularly helpful.

But I think going deep and talking with someone for an hour, two hours about how do they use technology?

How does it fit in their lives?

How do they feel about, you know, the products they're using?

You can learn so much.

And I think, you know, customers are an endless source of inspiration when it comes to building products.

Well, let's use stories as an example, right?

So, you know, back then we were hearing from customers all the time.

I want to send all button.

I want to send all button.

You know, it's so annoying to select everybody on my list of friends and Snapchat.