Frances Arms

speaker

181 appearances 2 recordings 1 series first heard Jul 2026 last heard 24 Jul

Frances Arms’s voice in public audio — every appearance, attributed to the second.

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recordings per month · last 12 months

Recordings per month over the last 12 months — 2 in all, peaking in Jul 2026 with 2.

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How do I

measure not measure it, but how do I kind of go, actually, do you know what?

I'm being bang out of order on this train journey.

And one of the things that you said made me laugh.

Um, when I was working back in consulting with Oliver Wyman,

Part of our induction process was how to travel.

and how not to talk about clients.

Because you're on a plane, you're on a train, you're in a restaurant.

You have no idea who's listening.

And it was our policy, and even I did it.

I I could talk about

large European banks and various other things in public spaces and never ever uttered a client's name.

I wouldn't have e talked about sectors or anything because you can determine.

Um and you can have lovely things that you can put over the screen of your laptop so the person next to you can't see anything.

And one of our managing partners always used to say, It's very easy, Francis.

If you travel second class, none of our clients are in second class, so it's very easy.

You don't have to worry about it.

But that whole concept of the principle of being in business.

And this is where everything matters, isn't it?

It's the kind of the whole thing.

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