Greg Harris

speaker

170 appearances 1 recordings 1 series first heard Nov 2017 last heard Nov 2017

Greg Harris’s voice in public audio — every appearance, attributed to the second.

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So we're going to do mid thirties are, if we look back, that's a good year for us.

If we look back for the last 10 years, CAGR is 25%.

We probably have—we—

We price and we book contracts at the enterprise level, so we don't sell per seat necessarily.

But if we counted that, we're probably about $160,000 to $175,000.

It's small.

It is on a percent basis.

It's a few percentage points.

We don't churn clients that leave us for competitors where we churn clients.

is clients that deprioritize engagement or the human resource department.

Yeah, in 2009, when the economy pooed, we had HR departments, the budgets were some of the quickest to freeze up.

And so we had a flat year.

But if we churn a client, it's not because they're leaving us for a competitor.

It's because they

there was a CEO change, or there was a chief human resource officer change.

And so it's it's the low single digit percent.

Yeah.

Is the net revenue turn?

Yeah, net revenue turn, yeah.

Yeah, I think it's been, we have net revenue growth per account basis and have for years.

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