Hala Taha
speaker
47,521 appearances
185 recordings
2 series
first heard Nov 2024
last heard 2d ago
Hala Taha’s voice in public audio — every appearance, attributed to the second.
Trend
recordings per month · last 12 monthsRecordings per month over the last 12 months — 96 in all, peaking in Aug 2026 with 12.
Appearances
Well Ron, where can everybody learn more about you and everything that you do?
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Awesome.
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Well, thank you so much.
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It was so great to speak with Ron Johnson today and learn more about what it really takes to build a customer experience that people truly love.
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Here are some of my favorite lessons that he shared.
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First, the best customer experiences are about belonging, not transactions.
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When Ron and Steve created the Apple store, they asked a simple but brilliant question What can a store do that the internet never could?
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That's why the Apple Store was not just built to
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Sell computers.
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It had classes, training, face-to-face support, and the genius bar.
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Like he mentioned, the products only took up a small portion of the store, but they had huge stores for a reason.
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It gave people a place to learn, connect, and feel taken care of.
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Next, real innovation takes imagination and courage.
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Ron made such a clear distinction between improvement and innovation.
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Improvement is taking what already exists and making it better.
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Is imagining something that has never been done before.
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And that's what happened when the Apple store team realized that the store should not just be organized around products, but around the digital life that people were starting to live.
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And I just loved the lesson Ron learned from Steve Jobs.
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If you realize there's a better way, you need to have the courage to make a U-turn.
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Finally, bold leadership only works when people understand and believe the vision.
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Showing 861–880 of 47,521 · page 44 of 2377
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