Harry Stebbings

Because I had Chris Dagnon on the show, who's one of the all-time great CROs, Snowflake, zero to four billion or whatever it was.

And he's like, CS is complete bullshit.

And he's like, CS is complete bullshit.

Complete bullshit.

Complete bullshit.

You have professional services, pay for it and we'll make you great.

You have professional services, pay for it and we'll make you great.

To what extent do you agree or do you think customer success is...

To what extent do you agree or do you think customer success is...

Where else has the game changed?

Where else has the game changed?

Is that only enabled by a PLG motion, though?

Is that only enabled by a PLG motion, though?

A PLG motion allows you to do multiple markets at the same time much easier, because if you have an enterprise motion, you need everything from SDRs to AEs to CS in that place.

A PLG motion allows you to do multiple markets at the same time much easier, because if you have an enterprise motion, you need everything from SDRs to AEs to CS in that place.

Dude, is that not a massive misalignment of cultures?

Dude, is that not a massive misalignment of cultures?

When you think about the super young, hungry reps, and then you're bringing in 50-year-old Simon, who's been selling into the city financial services for years?

When you think about the super young, hungry reps, and then you're bringing in 50-year-old Simon, who's been selling into the city financial services for years?

Do you worry that people pull Eleven Labs so much out of your hand that anyone could sell it?