Jaeden

This is what blew me away though.

They said, um, this is their CT, their CEO.

Again, he said a year from now, if we're successful, significantly more than 30% of tickets will be handled by a custom, uh, a custom service agent in many more languages in all the languages where we have live agents, AI customer service will not only be chat, it will be voice.

Um,

And then they said that they're going to be increasing AI usage internally.

80% of their engineers are using AI.

The goal is to get it to 100%.

So yeah, I think Airbnb is doing great right now.

They're trying to get 30% of all of their customer.

So like basically a third of all of their customer support is just handled by AI chatbots.

I've used a bunch of companies recently because I kind of have hated on this for a long time, but I've used a bunch of companies recently where

I've talked to like their customer support.

I could tell it's an AI chatbot.

I'm like, no.

I'm like, please just give me a refund for this reason, for this thing, for this reason.

It's like, perfect.

And we should do a refund.

And I'm like, the AI chatbot can do that?

Great.

I never want to have to wait in line for like, we'll get back to you in 12 hours with a real person.