Janice E. Nevin, MD, MPH

We deployed 400 ambassadors, almost all of them frontline caregivers, people who were selected by their peers, and they helped us manage this process.

And at the end of the year, we had not only defined our value statement, but we had in fact engaged everyone.

The most poignant example of that was I had someone who works in one of our more remote outpatient facilities come up to me and say, thank you for letting me be part of this.

It's been the most rewarding thing I have done since I've been at Christiana Care.

Frankly, I didn't even think you knew

we existed.

And now I feel part of something.

And that was ultimately what this was all about.

It's been amazing in the last year since we described our values, how those words are now driving the work that we do.

We Serve Together is really our version of teamwork.

We were an organization where we had lots of teams and people were

thrilled to be on their team and loved their team, but we were challenged to work across the organization as one team.

And we've been able to do that.

And I believe it will be through the engagement of all of our people, frontline leaders, community, that we get where we want to be, which is we will be living in a much healthier state and community.

I think it's important to understand that in healthcare, we're in the business of taking care of people.

And that's true whether you're a provider, if you're a payer, if you're creating a device.

Ultimately, it's going to impact someone's life.

I also think it's really important to engage, developing leaders, bringing in new ways of thinking, allowing people to be innovators, as well as going deeper into the organization and engaging frontline.

That's where we have been successful.