Jason Lemkin

speaker
10,694 appearances 30 recordings 1 series first heard Aug 2025 last heard 15 Apr

Jason Lemkin’s voice in public audio — every appearance, attributed to the second.

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recordings per month · last 12 months
5 · Jan OctJan 26AprJulnow

Recordings per month over the last 12 months — 24 in all, peaking in Jan 2026 with 5.

Appearances

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Um Yeah.
Trying to get a pricing quote for what HubSpot would cost at our scale.
I just could not get an intelligent answer.
Oh, yeah, I remember this.
Yeah.
I don't know whether it was now, now it might have been because they they really want you to talk to a human.
I think that was part of it.
But it could have been better trained.
And so all these stories are that some of the best folks, Clay here, to a smaller extent, HubSpot's others, like AI support is great, AI agents are great, but someone
You gotta read a a segment of these chats every day.
You like forever.
You have to you have to read these interactions with the agent because they're gonna drift.
You're gonna forget to train them, they're not gonna ingest documents properly, or you're gonna think they say things that they don't, or your your testing worked fine, and in reality it didn't.
So it's just these are endless stories of agents not being as well trained as they could be, uh, that are customer facing.
Or was it it well it was from a human, right?
Agent it would be interesting if if digital Amelia could have identified the issue of the strike fees but that a human might not have thought through.
The Asia might have been done better here probably, right?
Which was meant to be a lot of people.
Yes.
So anyway.
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