Jesse Zhang
speaker
452 appearances
1 recordings
1 series
first heard Jul 2026
last heard 31 Jul
Jesse Zhang’s voice in public audio — every appearance, attributed to the second.
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recordings per month · last 12 monthsRecordings per month over the last 12 months — 1 in all, peaking in Jul 2026 with 1.
Appearances
Like clearly the models were not trained on like our specific task, which is writing these procedures and writing these tests, but they're still good at it.
Yeah, I mean, we have a lot of respect for Sierra and also just other folks in the space, generally the big platforms.
I think the platforms themselves move a bit slower, but I think we've met a lot of those teams.
They're very competent teams.
They're optimizing for a lot of different things at once.
Decagon versus Sierra, I mean, our most recent customer actually turned off of Sierra to come to Decagon.
And sort of the reasoning when we asked them was...
And it kind of goes back to this like deployment model.
It's like, you know, when they worked with Sierra, it was mostly FDEs and it just felt like a black box where, you know, the FDEs were good, but they had to go through the FDEs for everything.
So to build new journeys or to even get like a deeper understanding of what was happening in the conversations.
And then over time, that kind of just created a lot of drag on how quickly they could move.
Right.
So in the initial deployment, that was good.
But then over time, maybe the FDEs were staffed to other things and it just took them a while to get insight into what was happening and then build out new journeys.
Right.
So over the course of the year, they may be built out.
I think they said three.
And so the reason they came to us is because they had that frustration and they wanted to kind of have a different model where it was a lot more productized right back to us being like very product driven in our vision.
It's they should have a core product that even if we're there helping them, even if we are forward deployed, it is like a.
in service of helping them build a product that they can use themselves and iterate really fast and kind of have everything in their control, right?
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