Jim Marous
speaker
5,037 appearances
35 recordings
1 series
first heard May 2026
last heard 12 Aug
Jim Marous’s voice in public audio — every appearance, attributed to the second.
Trend
recordings per month · last 12 monthsRecordings per month over the last 12 months — 35 in all, peaking in Jul 2026 with 14.
Appearances
They have never asked for every employee to see all of it, but they do expect the person in front of them to know enough to help and to be able to do something about it.
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We spend millions on knowing, but the employees handling the moments that need the decision
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maybe a bit of empathy or a product recommendation, usually only get a fraction of what they need.
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And those are the moments that decide whether the relationship grows or remains stagnant.
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Banking has a real reason for this.
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Customer information has to be protected and access has to be controlled.
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We historically give employees the minimum access that the job requires.
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Somewhere along the line, this least privileged principle became a least insight principle.
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The minimum kept shrinking, and nobody went back to ask what the job actually requires in today's data-centric world.
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Here's the uncomfortable part.
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The legacy data silos have a purpose.
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They limit our exposure, they protect customer information from misuse, and they make the control environment far easier to audit.
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All of that is real, and I'm not arguing against any of it.
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A control is incomplete, though, when it measures only what could go wrong if information moves and never measures what goes wrong.
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when it doesn't move.
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We hold employees accountable for relationships we haven't given them what they need to manage.
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The objection comes fast.
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We can't hand data to everybody.
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We're regulated.
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I agree with that.
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Showing 341–360 of 5,037 · page 18 of 252
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