Justin Greenberger

speaker

145 appearances 1 recordings 1 series first heard Jul 2026 last heard 15 Jul

Justin Greenberger’s voice in public audio — every appearance, attributed to the second.

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Recordings per month over the last 12 months — 1 in all, peaking in Jul 2026 with 1.

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Speaking of Risk and Audit · From GE Audit to AI · 15 Jul 2026 podcast

I've had to work with a number of CAEs over the years at GE, but then also now as clients.

And so I think just being able to understand where they're coming from, understand the challenge and not only skill sets and employees in evolving those, but also just the day to day of S.

escalations and challenges and issues that might pop up, but then thinking about the future.

And so I think balancing all those things I can really come from their viewpoint and really find opportunities for our team to help in a in a pretty material way.

Yeah.

I think also, you know, uh people forget sometimes, but our our our post sales team is fifty percent former practitioners.

And so I think just my ability to hopefully relate with our internal team as well is hey, listen, like I understand the struggles your customers are going through and maybe here are some different ways we can look at it internally as well.

Yeah, I think there's a couple of things.

One is data will always tell you something, but context and nuance matter a ton.

And so what we really try to focus on is what is the metric telling us and then what is the storyline telling us.

And

The storyline is really customer conversations.

Like what are they actually telling us?

What is the messages that we get?

And I always tell my team this is like every moment matters.

And we like to say in our our post sales organization, we're here to make it simple for our customers to get value.

Period.

That is that is our whole job.

And so I think when we do data anal analytics and we're looking at trends and understanding where the market is moving, we really focus on what is the data and what is the storyline.

And obviously AI and other things are helping us do a lot of that right now, but nothing replaces a customer success manager coming in to talk about their customer.

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