Karen Kilgariff

No, no, this was a different. This was almost like a little bit of a manipulation of the customers. So essentially there are these islands near the fitting rooms and the employees were expected to just kind of hang out there and then stage casual conversations like you're in the kitchen, quote unquote. And basically talking about yoga pants or like, oh, you need that.

No, no, this was a different. This was almost like a little bit of a manipulation of the customers. So essentially there are these islands near the fitting rooms and the employees were expected to just kind of hang out there and then stage casual conversations like you're in the kitchen, quote unquote. And basically talking about yoga pants or like, oh, you need that.

I can actually recommend you this great jacket or whatever.

I can actually recommend you this great jacket or whatever.

Yes. The retail PTSD of like being forced to engage when people don't like it and are rude to you actively. Right. Really sucks. It's like if you're the greeter at the Gap this day, I wonder if they still do greeters. I don't think they do. Yeah, I don't think so.

Yes. The retail PTSD of like being forced to engage when people don't like it and are rude to you actively. Right. Really sucks. It's like if you're the greeter at the Gap this day, I wonder if they still do greeters. I don't think they do. Yeah, I don't think so.

For them? Oh, yeah. I bet you better. Like you have to eyes up.

For them? Oh, yeah. I bet you better. Like you have to eyes up.

But you don't have to stand there like we used to have to literally stand there and be like, socks are on sale today and blah, blah, blah. Like that whole thing where you're like having this hip interaction with the person you're about to buy jeans from. It's just like... Who cares?

But you don't have to stand there like we used to have to literally stand there and be like, socks are on sale today and blah, blah, blah. Like that whole thing where you're like having this hip interaction with the person you're about to buy jeans from. It's just like... Who cares?

Can I help you find anything today? No. In this day and age, doesn't the average customer really know their rights in the way of like they're going to find you and let you know the kind of help they need? Like no one's shy anymore about this. And that's, I'm going to say it again, but that's my big complaint about Sephora. I just want to go and touch all the eyeshadows and look at all the samples.

Can I help you find anything today? No. In this day and age, doesn't the average customer really know their rights in the way of like they're going to find you and let you know the kind of help they need? Like no one's shy anymore about this. And that's, I'm going to say it again, but that's my big complaint about Sephora. I just want to go and touch all the eyeshadows and look at all the samples.

I don't want to, I don't want someone to help me. Because oftentimes they're like, oh, you need that? Well, then come over here. And I'm like, no, I'm over here. I want to be in this area.

I don't want to, I don't want someone to help me. Because oftentimes they're like, oh, you need that? Well, then come over here. And I'm like, no, I'm over here. I want to be in this area.

Yeah.

Yeah.

That's right. Hot bath of a Sephora. Anyway, also the old founder, or I guess the original founder who's no longer involved in the business of Lululemon.

That's right. Hot bath of a Sephora. Anyway, also the old founder, or I guess the original founder who's no longer involved in the business of Lululemon.

is a man named Chip Wilson, who has just been spouting pretty nasty rhetoric for years, and so much so that the company had to come forward and say that his views don't represent the company's values, and that they are committed to creating an inclusive environment in that company. So hopefully that's true, and hopefully that actual work is getting done, but...

is a man named Chip Wilson, who has just been spouting pretty nasty rhetoric for years, and so much so that the company had to come forward and say that his views don't represent the company's values, and that they are committed to creating an inclusive environment in that company. So hopefully that's true, and hopefully that actual work is getting done, but...