Kaz Nejatian
speaker
618 appearances
1 recordings
1 series
first heard Jul 2026
last heard 21 Jul
Kaz Nejatian’s voice in public audio — every appearance, attributed to the second.
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recordings per month · last 12 monthsRecordings per month over the last 12 months — 1 in all, peaking in Jul 2026 with 1.
Appearances
The chain of command is designed to reduce risk and say no to many things, right?
That's what it does.
Amazon said, no, no, no, we're a default yes company, which worked incredibly well for Amazon.
But I think a better way to deal with this problem is to not have the chain of command
To minimize the number of people who can say no and only have people that you want and trust to do things.
This, by the way, is not a theoretical thing.
I want to give you this very specific example.
I got to Opendoor and I realized that for a substantial number of homes we had bought, the person who was supposed to renovate it would show up.
And the power would not be on in the home.
And when this happened, the person who was managing the home would get a note saying, hey, power isn't on.
And this person would go to Salesforce, fill out a form.
That form would get emailed to someone else.
They would look at it.
Then they would ask for permission from the manager to turn the power on.
Then they would call the utility company, turn the power on.
There would be a back and forth that involved three or four managers.
And I thought this was the naughtiest thing ever.
So we literally gave everyone corporate cards and said, hey, if you see a home whose power is not on, if you type in the address into Slack, you will get back the phone number you're supposed to call, the account number you're supposed to say, and the credit card number you can give them to turn on power.
We're the largest buyers of home in North America.
And by the way, Opendoor was not run by unintelligent people.
Showing 381–400 of 618 · page 20 of 31
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