Kendra Scott

I'm like, has somebody gotten back to her?

I literally said that on the way here.

There was somebody who had a question about something.

I go, I didn't see a reply on Instagram.

I mean, I'm doing a lot of things, but every day I want to hear from our customer.

And I think from entrepreneurs, you've got to get out of your office.

whether it's in a store, whether it's on your customer service calls, listening in, taking those calls yourself, being engaged with the person that matters the most, and that is the person that is signing your check.

It is not you signing your checks.

Even though your name might be on the building, it is not you.

It is your customer signing your checks.

She's the boss.

He's the boss now.

We've got a men's line.

So he and she are the boss.

And we had so many men, first of all, like Kendra, you know, and I never quite like got it.

My boys became men.

So every year my business has become a year older, so has my oldest son.

And when we were in the pandemic together, I would be having all my design meetings around my dining table because we weren't really in the office.

So, you know, a few of my designers, six feet apart, masks on, we would be designing collections.

And my boys were home with me and they'd be walking in the dining room.