Kunal Shukla
speaker
361 appearances
2 recordings
1 series
first heard Jun 2026
last heard 15 Jul
Kunal Shukla’s voice in public audio — every appearance, attributed to the second.
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recordings per month · last 12 monthsRecordings per month over the last 12 months — 2 in all, peaking in Jul 2026 with 1.
Appearances
Now I gave an example of Lydia.
But this is not just for Lydia.
We see this as a horizontal solution, which now you can not just take it in FinTech.
But also take it in marketplaces.
Right, e commerce upside.
You can take it into social media.
Uh where you can use the same principle.
You can use it with mobility ridesharing apps.
So we are seeing this as a horizontal solution which we can scale and bring value to different verticals.
Right.
And beyond individual use cases, we want to bring this as as I said, right through the whole life cycle journey of a customer so that they are confident in terms of uh the authentication and the digital trust which we're getting.
Now let me share another example on how we are using Warner's identity insights in a totally different space, which is, as you mentioned, uh we also have a contact center space.
So we are taking the same goodness of how you get one ages, identity insights about a user and plug it into Salesforce, Agent Force.
So this is in the contact centers p space, which enables the contact center agents to verify the customer and detect fraud in real time.
So while I gave you a persona of what was happening on the B2C world, this becomes a contact center transformation tool as well.
So now this horizontal technology can be applied not just vertically towards enterprises, but towards businesses also so that they can drive outcomes towards their end customers.
And that's really what our goal is.
Yeah, no, that's that's what is exciting us and the industry as well.
Sorry, yeah.
Yeah.
Showing 281–300 of 361 · page 15 of 19
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