Luca Ferrari

It changes too fast.

For sure.

So even if you are a genius, whatever you set as incentives will be imperfect.

So there is an additional inefficiency that whatever extra efficiency needs to overcome before even into black territory as opposed to red territory.

I think also those kinds of incentives tend to hinder relationships.

They tend to make things more transactional.

It's more difficult to have a proper problem solving session where all we're thinking about is how do we win together?

I think most people will have it in the back of their minds.

Okay, how do I get the better bonus?

It's difficult to be entirely resistant to that feeling.

And so I'm sure it could be done better, but we chose the simple way, which is treat people respectfully and just get rid of all that stuff and assume you'll do the best you can.

I'm that kind of person, by the way.

I'm perennially unhappy, which I think sounds awful because in a way I feel very fortunate.

In truth, I feel very fortunate.

I'm perennially unhappy.

for some reason.

Discontent, which is a huge superpower and a curse at the same time.

You could imagine.

What is not good, or at least not as good as it could be?

One of the things that is critical for our growth is hiring and coaching.