Lucas Voss

I do want to start off with introductions for our audience here.

If you want to just share a little bit about yourself and your work in healthcare, Audra, we'll start off with you.

Excited to bring that perspective to the conversation here today.

Very important as well.

Linda, over to you.

And the how to get there is an important part of today's conversation.

I think we'll talk about more in a little bit.

That's really, really key.

And it was certainly part of a recent webinar that we hosted together with Subflow.

And there was a lot of talk about these legacy processes like

Paper workflows.

Yes, that is real, dear audience.

Paper workflows in 2025 and 2026, but also phone trees, manual documentation.

There's all kinds of things that are still sort of fueling that burnout crisis that we're seeing within the industry.

What's one workflow that you believe leaders most underestimate in terms of its true emotional or financial cost to staff?

Audra, I would love to start off with you here on this one.

Linda, I saw you chuckle there a little bit when I mentioned the paper piece, which again, still baffles me in 2025.

Yeah, yes.

What's one workflow that you think leaders most underestimate in terms of this pressure and this true emotional strain and financial strain to staff?

Well, I think it comes back to what Otter was saying earlier, right?