Luis Paarup

Olivia and I are here with the two incredibly talented founders of Happy Robot, Pablo and Luis.

Welcome, guys.

Thank you, guys.

Super excited.

Very excited to have you.

We're overdue to have this conversation.

Well, look, we're here to kind of talk about the company and the incredible journey that you've been on.

I know when we first met you, there had been a lot of buzz amongst YC founders and other folks about how you guys were sort of at the edge of the technology and then really getting a lot of pull from a go-to-market perspective.

So maybe take us back in time to the little office that had four or five people on 20th Street and what the origins of the company and the product were.

So it sounds like it wasn't just voice.

It was also voice plus negotiation.

So perhaps track and trace, which is customer support, and sales, which is sort of this negotiation, is where we started.

And I think that forced us to build a deeper set of technology than we otherwise would have built.

Maybe, Luis, take us on the technology journey a little bit.

Really interesting.

So you talked about two different things there, Pablo.

You just talked about a very cross-functional workflow.

Luis, you talked about the complexity of really mastering sales.

You guys started as sales and support.

And so what are some of the other surprises that you've had having started with more complexity, I think, than some of your competitors?