Mark Abbott

Less than 1%.

You know how many companies go out of business as a percentage in the SMB space every single year?

So what does that mean?

It means it's sticky, but it also means we're helping a lot.

I've got emails from entrepreneurs saying, please don't super jack up your price of your software because we're so dependent upon you right now.

Does this make some sense?

Because we're in everything, right?

Their meetings, their goals, their processes, their feedback.

We're involved in everything the company does.

to do work on the business.

We're not working in the business tools like we're not a marketing tool.

We're working on the business tools.

So all of our tools touch every single person in the company.

So the good news is we're getting a lot more growth from the non-coach side of the world.

All right, so how do we activate?

So this is really cool.

So I'm going to talk about three users.

If we can get three users in during a trial period, we're almost at like 80%, 90% conversion rate.

We have world-class chat.

Remember I said we're moving into the new age of work.