Mark Burgess
speaker
1,431 appearances
6 recordings
1 series
first heard Jun 2026
last heard 14 Aug
Mark Burgess’s voice in public audio — every appearance, attributed to the second.
Trend
recordings per month · last 12 monthsRecordings per month over the last 12 months — 6 in all, peaking in Jun 2026 with 3.
Appearances
Yeah, it's crazy because the AI uh on the one hand, AI will uh put all of that under a magnifying glass because it'll make it easy to see like uh how many calls someone made and all of that sort of stuff.
But
Not not so that you can monitor how many calls someone has made, because they are will also make it possible for you to see what opportunities were missed.
You know, what opportunities were claimed, like, you know, where's the frustr what frustrating phone calls happened in the day, like all of that sort of stuff so that you can just
get straight to the root of the problem.
When I um
Took to yourself or your dad and and
I'm always like
Away from, you know, our conversations, just generally in the industry, I talk a lot about revenue per employee and that sort of stuff.
And you guys have a high revenue per employee.
Um, for the listeners that don't know what that metric means.
Basically you take your turnover, divide it by your number of staff.
That's how much revenue each member of staff is responsible for bringing in.
Um and yours is quite pretty high um compared with the standard.
Is it something that you
Particularly
consciously pay attention to or do you think that that's just happened um naturally because I don't know, you've
You've tried to in introduce technology.
I don't know, like how's that sort of come about?
Yeah.
Showing 941–960 of 1,431 · page 48 of 72
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