Mark Jerrell
speaker
1,409 appearances
2 recordings
1 series
first heard Jun 2026
last heard 8 Jul
Mark Jerrell’s voice in public audio — every appearance, attributed to the second.
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recordings per month · last 12 monthsRecordings per month over the last 12 months — 2 in all, peaking in Jul 2026 with 1.
Appearances
Over time, this high volume will strain our staff and facilities, driving up wait times and negatively impacting the customer experience.
Now this slide shows the number of customers accessing each type of CRC service.
As you can see, about 60% of customers access those core safety net services, food and nutrition, Medicaid and WIC, showing that CRCs are primary access points for residents to meet their essential needs.
That makes sense because these programs represent the largest federally mandated services administered by the county.
These are the programs where we have the highest levels of program participation.
At the same time, a significant share of our interactions go beyond mandated services and support workforce development, education, healthcare, veteran services, and housing stability.
CRCs have always connected residents to workforce education and training opportunities, but we're expanding our efforts in this domain in partnership with the newly created Economic Mobility Division within the Department of Community Resources.
Along with social workers at CRCs who connect customers to education and employment, we are establishing community partnerships to increase onsite workforce and training opportunities.
Our first key initiative began earlier this month, a workforce partnership with TMZ Insurance at the VCW CRC location that has connected more than 100 residents with licensed insurance agent training, which has the potential to earn
an average entry salary of $52,000 per year.
We are also increasing CRC customer awareness and utilization of the existing workforce and education resources we have at CRCs, and this is done through lobby strategies such as additional customer engagement and outreach, video signage in our lobbies, and partner tabling events.
And while expanding workforce development resources advances our long-term goal of helping more residents achieve economic mobility, we must also be prepared to handle the continued growth that we're seeing in customer demand.
The customer volume at the CRCs is already at historic highs, and several factors are expected to drive this demand even higher over time.
These include population growth, coupled with increasingly high costs of living, which will increase the need for additional services and resources for our residents.
Recent federal policy and eligibility changes from the HR1 bill will drive more in-person visits, and any economic downturn would rapidly increase the number of residents seeking CRC services.
Without additional CRC capacity,
growing demand is likely to increase wait times and could negatively impact the customer experience.
This slide shows several plausible scenarios for the growth of CRC customer volume in the coming years.
The projections were developed in close collaboration with the county's economist, Brandon Simmons, who's here today.
I wanna recognize him and thank him for his support on this project.
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