Mark Liston
speaker
1,493 appearances
3 recordings
1 series
first heard Jun 2013
last heard Nov 2014
Mark Liston’s voice in public audio — every appearance, attributed to the second.
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Appearances
They are idiots.
And that was it, right?
And that's where I started to learn this interdependence.
As I became president, one of the best things I've done in 30-some years, Paul, I became president, and we would hear, I would say, if we were having a problem with one of our franchisees,
I would ask our previous president, Mark, what's going on?
Or why?
Or ask somebody else.
They say, you know what?
They are not following the system.
They're just not following the system.
And so finally, I'm not the sharpest knife in the drawer.
I was asking one of my FCs, so what aren't they doing?
And they say, you know, Mark, we have a systems analysis.
They aren't doing that.
Post 114 things in that systems analysis.
Well, yeah.
So as I became president, I sent a note out to all my FCs and internal people that work with franchisees.
And I said, do me a favor.
Would you write down the top 10 things in order that a franchisee needs to do to make money?
Top 10 things.
Showing 601–620 of 1,493 · page 31 of 75
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