Mark Roberge
speaker
625 appearances
1 recordings
1 series
first heard Jul 2026
last heard 1 Jul
Mark Roberge’s voice in public audio — every appearance, attributed to the second.
Trend
recordings per month · last 12 monthsRecordings per month over the last 12 months — 1 in all, peaking in Jul 2026 with 1.
Appearances
You're slower.
Boston to New York Amtrak.
Make the Wi-Fi work.
Please.
A decent food.
Yeah.
Oh, it's a really good question, especially now, because we are in this like Clay Christensen's innovator's dilemma moment where we're on the brink of a massive technology shift, which Clay's work has shown that the new startups actually win most of the time relative to the incumbents because of what he calls an innovator's dilemma.
And so, you know, we can probably conceptualize this best by looking back 20 years to the rise of the Internet and what the innovators' dilemmas were then.
Now, keep in mind in, you know, the B2B software layer where I spend most of my time, the number one CRM in 1998 was Siebel.
The number one HR platform was PeopleSoft.
And the number one IT software platform was BMC.
If you look at the market share capture in the last 20 years in those categories, their capture is abysmal compared to Salesforce and HubSpot in the CRM stage compared to Workday in the HR days.
and compared to ServiceNow in the IT management stage.
All cloud-first startups, right?
Why is that?
What were the innovators' dilemmas?
These can often be technology shifts, business model shifts, distribution shifts, whatever.
All three of those were drivers.
First one, pricing.
All three of those incumbents, it was like, here's a floppy disk, give me $4 million.
Showing 321–340 of 625 · page 17 of 32
← Previous
Next →