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Martin Casado

๐Ÿ‘ค Speaker
440 total appearances

Appearances Over Time

Podcast Appearances

The a16z Show
AI Agents and the Fight for Customer Data

But it has its own identity.

The a16z Show
AI Agents and the Fight for Customer Data

Okay, so this is what I'm going to say.

The a16z Show
AI Agents and the Fight for Customer Data

It has its own email.

The a16z Show
AI Agents and the Fight for Customer Data

I run it on a VM.

The a16z Show
AI Agents and the Fight for Customer Data

It's got its own WhatsApp number, its own email address.

The a16z Show
AI Agents and the Fight for Customer Data

I think it is a intermediate form.

The a16z Show
AI Agents and the Fight for Customer Data

I think the reason this works well is because you can slot it in to the existing workflows without having to refactor the whole universe.

The a16z Show
AI Agents and the Fight for Customer Data

So in my example of my agent that manages my USTA tennis team, it can email with the players, it can go to the USTA website, check the schedule, make lineups, check availability.

The a16z Show
AI Agents and the Fight for Customer Data

And it works well having its own identity because it can slot into all of these existing workflows that were designed for humans.

The a16z Show
AI Agents and the Fight for Customer Data

At Fivetran, we have an AI agent that helps respond to support tickets that goes and inspects the logs, inspects the code.

The a16z Show
AI Agents and the Fight for Customer Data

It uses all the context that we centralized with Fivetran to find out what is going on with this customer client.

The a16z Show
AI Agents and the Fight for Customer Data

what might be the solution to this problem, and it drafts responses.

The a16z Show
AI Agents and the Fight for Customer Data

And right now, it slots into the system a lot like a person would, but we are working on making the whole thing just a closed-loop pure AI system where it will only have one identity.

The a16z Show
AI Agents and the Fight for Customer Data

There will just be the connector troubleshooter Borg hive mind.

The a16z Show
AI Agents and the Fight for Customer Data

I don't know.

The a16z Show
AI Agents and the Fight for Customer Data

The systems that I've worked on, browser use has never been necessary.

The a16z Show
AI Agents and the Fight for Customer Data

Browser, browser use has a big cost, which is very slow.

The a16z Show
AI Agents and the Fight for Customer Data

Uh, and it consumes a lot of tokens.

The a16z Show
AI Agents and the Fight for Customer Data

Yes.

The a16z Show
AI Agents and the Fight for Customer Data

Uh, and I have found that, uh, in my tennis example, the USDA website does not have any anti-scraping provisions.