Mary Ann O'Connell
speaker
1,572 appearances
3 recordings
1 series
first heard Jul 2010
last heard Oct 2014
Mary Ann O'Connell’s voice in public audio — every appearance, attributed to the second.
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Appearances
Plus I have a team.
Um
We have a great team here to do the manual.
I am the the consultative writer.
I am the one who is going to um really interview that franchisor, gather all their documentation, even the things they don't think relate to the manuals.
If it's been written, I wanna see it and read it and pour over it.
Um, I then have a technical writer who is
really terrific and efficient at um
pulling our writing together and making it more dynamic.
We have a woman, in fact, a graduate from Geneseo, um, Doctor Susan Brunson, who uh has her degree
in English and in teaching and reading was her specialty.
So she is our editor.
Um, and so between all of us we do get them out there with as few errors as we think are humanly possible.
Great, great topic, Paul.
Um
I believe that manuals have there are four major reasons to have them.
The most obvious is that this is your um legacy.
This is the documentation of your system.
uh
And so you can get it all together, you can make it logical, and that leads you to the second piece, that once that system is documented, that means your franchisees can get busy
Showing 421–440 of 1,572 · page 22 of 79
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