Mary Ann O'Connell
speaker
1,572 appearances
3 recordings
1 series
first heard Jul 2010
last heard Oct 2014
Mary Ann O'Connell’s voice in public audio — every appearance, attributed to the second.
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Appearances
When you find this, send me an email and we'll send you a Starbucks gift card.
And then highlight this and tell me to take out the manual.
Because I can tell you then if they are actually doing their work
reading through it and editing and making sure I have everything correct.
So I know that I'm the only one that keeps them from front to back.
But if you know that you have to say then why aren't they reading it?
And that gives you the clue to how you structure it.
The answer is that the manual again I I I referenced before as adult
We don't learn just by rote, we don't learn by reading.
We have to learn by experience.
And and having context.
So your manuals are really more like reference materials.
There are very few people who sit down for a chuckle at night and read the dictionary.
But when you are looking for a word that you don't understand, that's where you're going to go.
And that's how they're going to treat your manual.
When they're looking for it's after hours, your help desk is closed.
a situation has come up, either the franchisee or the manager on duty is not sure how to handle it.
So your clue then is when you're going to write your manual
Use linear thought.
group your material so it is where
Showing 501–520 of 1,572 · page 26 of 79
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