Michael Chernow
speaker
1,861 appearances
4 recordings
4 series
first heard Dec 2024
last heard 27 Apr
Michael Chernow’s voice in public audio — every appearance, attributed to the second.
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recordings per month · last 12 monthsRecordings per month over the last 12 months — 2 in all, peaking in Apr 2026 with 1.
Appearances
It's over.
It's just over.
Well, it's just, I think the human capital component of it makes it really, really hard because at any given time, 10 to 15% of the people are not having a good day.
Mm-hmm.
You know, it's just life, right?
Like you're lucky if 10% of your life is awesome.
I mean, if you only have 10% of your life, that sucks, right?
Like most of the time, I would say 85% of my days are great where I'm happy.
15%, right?
Just like can't shake a shitty feeling, you know?
And so at any given time, you got to know that 15% or something like that of your team is having that day.
And every time that...
a guest or a customer comes into contact with someone like that, they tell their friends that they had a shitty experience, you know?
And so, you know, and in the restaurant business, dissimilar to e-com, where I don't know, I mean, we have how many different brands
opportunities to market, how many different marketing strategies, how many, you know, you've got so many ways to get in front of people in the restaurant business.
They got to walk by, you know what I mean?
They have to walk by your place or you've got to have some kind of local PR thing that hits.
And it's a live close by to use the product or service.
So the only way to, to efficiently market in the restaurant business is
is through offering the greatest experience.
Showing 1481–1500 of 1,861 · page 75 of 94
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