Michael Isakson
speaker
366 appearances
1 recordings
1 series
first heard Apr 2019
last heard Apr 2019
Michael Isakson’s voice in public audio — every appearance, attributed to the second.
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Appearances
We had to deal with them and change them or get them out.
But I think it was the fact that we respected the franchisees.
If in our senior organization, if we heard, we had, you know, 350, 400 staff people that were all supporting franchisees.
If we heard a new franchise support person talking negatively about a franchise owner and how stupid they were, then they did all the negative.
No way.
Did you invest to buy into this business, Mr. Support Manager, who just got out of college?
No.
This guy or gal did.
The respect and the empathy for those franchise owners is critically important.
They put the capital in place.
And so I think that that was an environment that we put the franchisee, because we cannot get to the customer except through
through the franchisee.
That's the agreement that we made at the beginning.
To be quite honest with you, Stan, ServiceMaster had
little involvement in IFA.
little involvement.
I looked at my invoice to become a member, my dues that
paid, that ServiceMaster paid.
I looked at that number and I said,
What do we get for this except for this plaque on the outside of the building that says we're a
Showing 201–220 of 366 · page 11 of 19
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