Norman Swann
speaker
14,464 appearances
150 recordings
1 series
first heard Jul 2005
last heard Feb 2013
Norman Swann’s voice in public audio — every appearance, attributed to the second.
Trend
recordings per month · last 12 monthsNo recordings in the last 12 months.Older appearances are listed below; set an alert to hear about the next one.
Appearances
And they kind of assumed a high level of technical skills and what really played out for them was trust and they had a whole set of criteria about what gave them trust and confidence in their doctor assumed.
assuming a high level of technical skill.
You talk about the good enough doctor rather than the good doctor.
What do you mean?
If you sit there as a complaints commissioner, whether it's in Australia or New Zealand, you get a very jaundiced view of the system 'cause all you hear is bad news.
Well let's just tell some stories to illustrate this.
I mean two of your stories in the book come from Gisborne.
I'm not quite sure what's going on in Gisborne in New Zealand, but two of the stories come from Gisborne.
One was a pathologist looking at cervical screening slides, and the other was an impaired doctor.
Why don't you just quickly tell us those two stories and what messages you get from them?
Both of those situations you can take a view here that the job of the system and I think you use the phrase in your book is to weed out bad apples, or other people, in particular in the safety and quality area, say it's not so much problem doctors, it's problem systems.
That you can feel better if you weeded out the bad apple, but you haven't actually solved the problem because it's the system that's actually allowed this person to continue not necessarily
And they've been hung out to dry.
I'm talking to Ron Patterson, the author of Good Doctor, Former Health and Disability Commissioner New Zealand, what we would call Complaints Commissioner in Australia.
Just to explain, as a doctor, you can go on a course or go to a conference, and if they sign the form, you claim a certain number of points, and these are called continued professional development points or CME, continue medical education points.
And in order to keep your fellowship or your registration
registration, you've got to maintain this number of points every year, but it's on an honours system really.
Sometimes they do.
They can get r a lot of points if they allow somebody into their practice to do that.
But it's only a minority of doctors that do that.
Showing 181–200 of 14,464 · page 10 of 724
← Previous
Next →