Olivia Moore
speaker
3,003 appearances
15 recordings
1 series
first heard Mar 2025
last heard 3d ago
Olivia Moore’s voice in public audio — every appearance, attributed to the second.
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recordings per month · last 12 monthsRecordings per month over the last 12 months — 8 in all, peaking in Mar 2026 with 2.
Appearances
Like if you think about it at the base, you have much more volume.
At the top, you have fewer decisions that are actually going to drive the outcomes of the enterprises.
And we keep
talking and hearing about like outcome-based pricing or consumption-based pricing and whatnot, I think really if you reach the top of the pyramid is where you really make decisions that drive the revenue of the company.
But you cannot start at the top.
Like those decisions are highly contextualized.
The same way you can probably not be the CEO of a company if you don't understand anything what's happening below.
So actually the only way to get to the top and make those decisions is by actually capturing all the context underneath.
And
That's where everyone is getting stuck at.
Like everyone is focusing at that base.
It makes sense.
It's already to a certain point being commoditized.
Like those are simpler tasks and people keep talking about like, you know, like AGI and general models being able to like automate that work maybe.
But the point is, if you get stuck at a corner of that base,
you're never going to climb that pyramid of complexity because in order to climb, you need to actually capture context across channels and across functions.
We've mentioned this a bunch of times now.
When I was explaining the example of a negotiation, I was talking about phone calls, but what if you get an email from another carrier actually putting an option?
All of a sudden, what if the voice agents don't know that there's an email coming through for the same load?
It's the same information.
Showing 361–380 of 3,003 · page 19 of 151
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