Olivia Moore

So there's always this cold start problem.

And we talk about like fine tuning SLMs in the future, like reinforcement learning and all that stuff.

I think that really doesn't make sense if you didn't have the basics and you didn't have the first and second agent in production.

And that's why FDs are so important to like actually start this flywheel.

They would go there and go there.

interview the operators, get all the specs, and actually put those first agents to work.

And from there, the system is going to start learning and getting all these contacts and sharing it across functions and across channels.

Yeah.

And I would add that the real, my opinion, the real economic leverage and value for the enterprises really lives at the top of the pyramid.

Like those are the decisions that are less volume.

Like if you think about it at the base, you have much more volume.

At the top, you have fewer decisions that are actually going to drive the outcomes of the enterprises.

And we keep

talking and hearing about like outcome-based pricing or consumption-based pricing and whatnot, I think really if you reach the top of the pyramid is where you really make decisions that drive the revenue of the company.

But you cannot start at the top.

Like those decisions are highly contextualized.

The same way you can probably not be the CEO of a company if you don't understand anything what's happening below.

So actually the only way to get to the top and make those decisions is by actually capturing all the context underneath.

And

That's where everyone is getting stuck at.