Patrick Lencioni

speaker

1,711 appearances 3 recordings 2 series first heard Aug 2025 last heard 13 Apr

Patrick Lencioni’s voice in public audio — every appearance, attributed to the second.

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recordings per month · last 12 months

Recordings per month over the last 12 months — 2 in all, peaking in Apr 2026 with 1.

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Better to make a decision as a team, execute fail correct quickly than to sit around and avoid difficult conversations and be slow.

I think often people will say that because they'll look at it some external thing like, oh, the problem is customer service, right?

And then you'll talk to people on customer service and they'll go, yeah, we're not sure what we're supposed to do.

Or they'll say, we have a problem going to market.

And the problem is sales and marketing are not aligned.

And the sale, I've been in a room and they'll say that like, well, we're having a problem with going to market and they're just not working together.

And I'm like, so all the go-to-market people, do they report to somebody in this room?

And they'll go, yeah, they all do.

I'm like, yeah.

So here's the question.

Are you guys completely aligned?

Because if you're not,

you're leaving them to fight bloody, unwinnable battles with each other.

And oftentimes, this is very common, Hala, two leaders at the top are agreeing to disagree, and they think that's mature.

The problem is they're then giving marching orders to their people that are not necessarily aligned.

And they'll go, it's not that different though.

And a little disagreement up here at the top looks like massive confusion, even one level below.

So oftentimes what I find is that a lack of conflict and commitment is what the problem is at the executive level.

And it's leading to what look like operational or executional errors down below, but it's really a behavioral thing at the top, more often than not.

And yet the leaders will go, and I'll hear this all the time, people in our organization aren't working well together.

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