Paul Mencel

speaker

2,431 appearances 11 recordings 1 series first heard May 2026 last heard 10 Aug

Paul Mencel’s voice in public audio — every appearance, attributed to the second.

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recordings per month · last 12 months

Recordings per month over the last 12 months — 11 in all, peaking in Jul 2026 with 4.

Appearances

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The Handcrafted Podcast: The Business of making things · Craft Every Step of the Way · 27 Jul 2026 podcast

Kinds of things, but I wanted the the one that had like the absolute best customer experience to the point that somebody felt like it was absolutely seamless.

And there have been many times too where people didn't realize that it was like a CRM or it was like a website widget, my texting situation that I go through.

And that's a big way that I get in touch with clients.

It's a great way that I send sub submit quotes and connect with people that are going to work with us.

So I spent

I don't even know.

I spent countless dollars and I probably tried five or six different widgets just to make sure that one particular part was right.

What are some other things that I've really cared about?

The things I've really cared about are what our responses are, whether they be automated or direct, when somebody comes in and asks for a quote.

How do I respond to that person?

I've thought about this over and over again.

I've done countless number of times of like

Hey, I'm gonna try this, I'm gonna try this, see which one falls better.

And then from there, once I do get a deposit and we do start working with them, what does the conversation from there look like?

How is the initial conversation in connection with my team?

How is it with my operations person?

How is it with my salesperson?

How are we presenting drawings?

How are we presenting designs?

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