Peter Birch
speaker
2,208 appearances
22 recordings
1 series
first heard May 2026
last heard 12 Aug
Peter Birch’s voice in public audio — every appearance, attributed to the second.
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recordings per month · last 12 monthsRecordings per month over the last 12 months — 22 in all, peaking in Jul 2026 with 9.
Appearances
What's your view on the ecosystem and what needs to happen?
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Surprise, surprise.
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Hey, thanks for listening.
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If you got something out of this episode, if you can do me a favor, hit subscribe on your favorite podcast player, leave a quick review and share it with someone in your network who might find it useful.
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Thanks so much.
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Quick one before we dive in. If you want the best of what's happening in Australian digital health delivered to your inbox each week, then jump onto the Talking Health Tech newsletter. It's free, easy to read, and it's where I share my hot takes from the week that you don't hear on this podcast. Head to talkinghealthtech.com slash newsletter to sign up.
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Welcome to the Talking Health Tech Podcast. My name is Peter Birch. Today on the show, I'm joined by Melvin Chen, CEO and founder of CareGP. G'day, Melvin. How are you going? How's it going, Peter? Great to be back on the pod. Yeah, it's been a couple now that we've done. And I think last time we spoke, we got to really see CareGP in
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action and in this fast world that's moving in artificial intelligence, in the primary care space. Even though it's been a few months between conversations on the podcast, I expect stuff has changed or stuff has evolved and things have grown. So I'm really keen to unpack that with you. For those unfamiliar, it might be a good opportunity for you to kind of set the scene, tell us who you are, what you do, a bit about KGP, and we'll go from there.
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Yeah. I mean, there's a lot of, anyone in the primary care space know there's a lot of administration. You usually need a few receptionists or a very busy one to kind of just keep the lights on, let alone do anything that's, that's really meaningful. You know, you talked about document processing a little bit there with Samantha, but maybe tell me a little bit more about, you know, this, this challenge that primary care faces in terms of the admin that's required and that opportunity that kind of unlocks around automation.
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Yeah, I was going to ask too, if you've got quite a few, if you're seen as that tool to be able to optimise a particular part of a primary care clinic, but not, you know, specifically just doing...
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a voice agent or just doing document automation or something, you're kind of, uh, trying to improve a lot of areas. Surely there's one part that's like, you know, really taking off and then others that people are watching with interest. And, and I think you're right about the voice, uh,
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Um, the voice agent stuff is a lot of interest in the primary care side. And I don't know if it's interesting just because it seems like a neat kind of party trick or whether it's like, this is really gonna, um, be something that we can use in practice and, and, and physically, you know, unleash towards patients. But I guess that, that does make sense to me that.
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progressive adoption and the safer way to implement some of these tools is with things that you've got a bit more oversight and control of. So in the occasion that it's, you know, not performing the way that you want it to, at least it's behind the scenes as opposed to facing a patient, right?
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There is a lot happening in digital health right now. New tools, funding rounds, policy changes, partnerships, and it's pretty hard to keep up with it all. Luckily, we have part of that solution and it's free and easy to access. It's the Talking Health Tech Weekly Newsletter.
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newsletter where each Wednesday you'll get the stuff worth knowing about written by me and I share all the latest news events and jobs and other things from our company partners in there too. Sign up at talkinghealthtech.com slash newsletter and there's a link in the show notes of this episode as well. All right back to it.
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Yeah, right. Interesting. My operations manager brain from years back almost shudders at the thought of not having a particular ticket number for a support thing that I was so like, you know, forget. But I guess there is that, there's something special about the ability to feel like, you know, you can just message and get an issue solved. And as you're scaling, that makes a lot of sense. And yeah, it stands out too. What I was thinking though, as you were explaining all of that, like one thing we're not short of in primary care is
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And like the amount of solutions, if I was a practice owner, I'd be like, oh, cool. Now I need my practice management system and my booking system and my, uh, my, my note taking agent and my billing, like all the bits. Um, one could argue that that.
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Uh, the challenge around automation exists because there's so many fragmented kind of systems that exist. So is the solution putting another piece of technology over the top? Or how do you think about this, this constraint within primary care of, uh, there's only so much budget to go towards, you know, the spend of software. Um, you would hope that the, you know, wouldn't it be nice if there was just one tool that just did absolutely everything in primary care, but
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As soon as you unpack it, especially if you're going into a particular vertical of healthcare too, you kind of need to have this doll that kind of, you know, it keeps growing on itself. But surely there's some kind of middle ground there. Yeah, absolutely. I think a lot of what people say are AI are still more software. AI, the promise of AI is really automating to such an extent that
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Yeah, there's definitely something in that framing piece of like, you know, what problem you're addressing and to the point around reducing operating costs in primary care and the biggest cost being people. I think there's a big difference between, you know, a practice owner thinking, oh, cool, I don't need people anymore because I got AI and then stripping out the reception team and just relying on
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