Phil Thompson

speaker

1,592 appearances 4 recordings 3 series first heard Apr 2026 last heard 25 Aug

Phil Thompson’s voice in public audio — every appearance, attributed to the second.

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recordings per month · last 12 months

Recordings per month over the last 12 months — 4 in all, peaking in Aug 2026 with 1.

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Yeah.

It's like we advocate for our clients and we push on the insurers.

If we think it's unreasonable, now we can't completely change a claim.

We're not going to help clients do fraudulent claims, but the insurers do a lot of due diligence to clients.

So AFCA to turn it around is actually a big move.

Yeah.

And there's...

Not that anyone's going to read the determination.

We read the determination in terms of it was pretty clear it wasn't fraudulent non-disclosure.

Now, the client should have probably known, but they weren't being fraudulent in their non-disclosure.

No, you don't.

There's that.

How much tinfoil hat do I put on is my question I have for myself.

But...

No, most clients, if you set up the policy with an advisor, you go to the advisor first.

They will help you.

At Sky, we help all our clients.

We've never not gotten a claim paid that we think is reasonable.

And then it would never go to a lawyer from there.

Now, we do have a client that we've claimed on their income protection.

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