Phillip Jackson

speaker

369 appearances 1 recordings 1 series first heard Jan 2026 last heard 12 Jan

Phillip Jackson’s voice in public audio — every appearance, attributed to the second.

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Recordings per month over the last 12 months — 1 in all, peaking in Jan 2026 with 1.

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Insights Unlocked · From novelty to necessity: Smarter AI strategies for retail with Phillip Jackson · 12 Jan 2026 podcast

What's that?

We can't do that yet.

So that's the present opportunity.

Okay, this is super easy.

It's clean data, because I don't think that you can power AI initiatives within the business with data that isn't holistic and clean.

I can give you a very specific example, but we can keep moving.

So clean data, and I think beyond that,

like really strong change management and strong organizational memory, like being able to pilot your organization through long periods of change.

This is not going to happen quickly.

This is probably the most titanic shift that we'll have had in any of our lifetimes, both yours and mine.

Like this is going to be a fundamental shift in the culture and it's going to take a lot of time for us to adapt to it.

So we need to be able to leave behind for probably another generation of leaders to pilot through the next wave of change too.

So there's beyond clean data, organizational memory and change management.

I think you also need to have an extraordinary feedback loop with customers.

And I don't know that I've seen a brand that can do all of those and do them all well without falling into the trap of trying to rely on tools to do it.

Tool adoption is easy.

I think actually system and operational design is the moat.

and you know there's sort of this you know we fall into the trap of like the tool is going to drive the organization because if we invest in the tool then you know then surely you know that will motivate us to do all the things that we need to do but i can tell you from if only years of experience that doesn't work um so ai advantage you know sometimes look it's it seems like it's going to help it's a feature it's not a feature it's like a capability um and now everybody has it right so

I don't think it's a hire.

It's not going to be a key hire.

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