Rasmus Holst
speaker
192 appearances
1 recordings
1 series
first heard Apr 2024
last heard Apr 2024
Rasmus Holst’s voice in public audio — every appearance, attributed to the second.
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Appearances
which means it makes decision focus on the right things and not everyone's who's underwater, who's not underwater, all those types of things.
And that was all balance sheet.
Because then that was the trade-off, right?
You want to take money in to be able to grow.
Blue Club Ventures understood this.
And you didn't want to sell out secondaries at that rate.
And again, it's been a good deal for everyone.
We turned down a number of $50 million term sheets with a lot of secondaries in there.
But then it was like, hey, we don't want that valuation.
So this was the perfect deal for us at the perfect time.
Just north of 40.
We've been super good at increasing our NRR last year.
It grew about 7 percentage points.
It's upselling new seats, it's upselling new plans, largely last year because the acquisition of Weekly10 was so late that it basically didn't have an impact on last year.
It had a very, very limited impact on the business last year.
And then it's actually the fruit of an investment we did two years ago, which was to start building a customer success team.
We didn't have any.
So it was the second round of renewals that we did with a full customer success team.
By now they understood.
The first year we spent putting in place NPS, customer focus groups, all of those types of things, actually learning how to do this and all those.
Showing 101–120 of 192 · page 6 of 10
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