Ray A. Smith

speaker

910 appearances 20 recordings 1 series first heard Jun 2018 last heard Nov 2024

Ray A. Smith’s voice in public audio — every appearance, attributed to the second.

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WSJ Your Money Briefing · Holiday Shopping and the Generational Divide · 27 Nov 2019 podcast

It's not even just discounts anymore. matched

It has to be about the experience. matched

And so I think they're realizing that there will be some consumers who want to come in stores, particularly young people, for the social aspect of it in a way, even though you would think that younger people would be— matched

more inclined to shop online. matched

So I think retailers have to work hard on doing both well. matched

Their online experience and their in-store experience should be seamless so that no one's going online and realizing that they could not get, because they could not get it in stores and vice versa. matched

There has to be sort of, you get the both sort of great experience on both channels. matched

So retailers really have to work hard on making the experience lively in stores and stress-free online. matched

And offering things like free pickup or easy pickup and manageable lines. matched

So they have to work on doing both well is the bottom line. matched

And the Black Friday experience is no longer just one thing. matched

It's really a variety of things for a variety of consumers. matched

So they really have to work on just doing a lot of different things very well. matched

WSJ Your Money Briefing · Jewelers Rethink Bling to Reach Millennials · 20 Jun 2018 podcast

Your Money Briefing. voice-verified

No, it wasn't. voice-verified

They tended to follow the tradition of buying fine jewelry or high-end jewelry once they reached certain life milestones, whether it be a wedding or graduation from graduate school. voice-verified

And it was just a tradition also of dressing up when you were going out, whether it was a social event or even weddings. voice-verified

And so people dressed more formally, and the expectation was that you would buy jewelry for those kinds of occasions and events as well. voice-verified

Absolutely. voice-verified

Millennials are mixing and matching jewelry. voice-verified

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