Richard Harpin

speaker

914 appearances 1 recordings 1 series first heard Jan 2026 last heard 12 Jan

Richard Harpin’s voice in public audio — every appearance, attributed to the second.

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Recordings per month over the last 12 months — 1 in all, peaking in Jan 2026 with 1.

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James Reed: all about business · 61. The email that saved HomeServe and sparked a £4bn business | Sir Richard Harpin · 12 Jan 2026 podcast

There's a company in India that have completely copied our model.

Let's sue them.

I said, absolutely not.

Let's help them.

Because if they're really successful, then we'll buy them.

And part of the model, particularly with HomeServe in America, is other utilities did copy us, but they never did it quite as well.

So we'd knock on the door and say, we'll write you a big check to buy out your home assistance policy business.

We'll then sign a 10-year marketing agreement.

And it was win-win.

So that's how you grew in part?

Partly.

It was mainly organic, but with about 40 smaller acquisitions that we bolted onto the organic growth.

So you've sort of totally flipped the idea of copying here, you know, from being at school where, oh, no, you mustn't do that, saying actually go and try it.

And if someone copies you, you say, that's great.

How can we sort of embrace this?

Yes.

Lots of people call lawyers in at that point, which is interesting to me.

So totally different.

New view on copying, which I like very much.

Now, you've written a book, Richard, which I have here, How to Make a Billion in Nine Steps.

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