Richard Harpin

speaker

914 appearances 1 recordings 1 series first heard Jan 2026 last heard 12 Jan

Richard Harpin’s voice in public audio — every appearance, attributed to the second.

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Recordings per month over the last 12 months — 1 in all, peaking in Jan 2026 with 1.

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James Reed: all about business · 61. The email that saved HomeServe and sparked a £4bn business | Sir Richard Harpin · 12 Jan 2026 podcast

And I bet he said he stopped printing his catalogs, got rid of the direct mail, the revenue plummeted, he called himself a nitwit, and he started sending out these brochures again.

He did.

And he's doing very, very well.

There's a great...

great example, but the wine company Sweaty Betty, a business that I reinvested in when HomeServe was sold, Checker Trade.

Do you know the jingle?

You're going to sing it to us?

No, no, you sing it to me, Richard.

Checkertrade.com.

Perfect.

We put out 16 million A4 folded leaflets six times a year through UK letterboxes.

And that bit of paper has tracked telephone numbers of trades that UK consumers can call, but it generates significant number of clicks to our online marketplace.

So a great example of paper generating clicks.

So back to the high street, the businesses that are winning, will win, are the ones that are multi-channel.

Multi-channel.

Are there enough of those to make the High Street an attractive place to visit?

That's what I'm sort of- Hopefully.

I think lots more activity-based businesses springing up.

Escape rooms, low-cost gyms.

I'm invested in one of those called Cinegym.

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