Richard Harpin

speaker

914 appearances 1 recordings 1 series first heard Jan 2026 last heard 12 Jan

Richard Harpin’s voice in public audio — every appearance, attributed to the second.

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recordings per month · last 12 months

Recordings per month over the last 12 months — 1 in all, peaking in Jan 2026 with 1.

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And I spent the best part of 30 years at HomeServe making sure that we did performance review meetings twice a year.

Everybody filled in a three-page form saying, what have you achieved?

What are you really good at?

Your strengths?

And what are your weaknesses or areas for improvement?

And guess what happens?

People leave those meetings and they're miserable because they only think about the things that they're not very good at.

And I had a massive list of all the things that I'm not very good at.

And hone your character says, let's just focus on the things that we're really good at.

Forget about the weaknesses.

We'll hire people to do the things that we're not good at.

And then we can be even better and hone our strengths.

And that is the magic model.

And then let's not save all this up for performance reviews every six months.

Let's do that one minute feedback of catching somebody doing something amazing and telling them in 60 seconds in public.

And then taking somebody aside into a meeting room and saying,

I was really disappointed by that meeting.

I thought we spent a lot of time.

We didn't have a proper agenda.

The papers only went out a day ago, badly written.

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