Richard Harpin

speaker

914 appearances 1 recordings 1 series first heard Jan 2026 last heard 12 Jan

Richard Harpin’s voice in public audio — every appearance, attributed to the second.

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recordings per month · last 12 months

Recordings per month over the last 12 months — 1 in all, peaking in Jan 2026 with 1.

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James Reed: all about business · 61. The email that saved HomeServe and sparked a £4bn business | Sir Richard Harpin · 12 Jan 2026 podcast

And I really think next time we have a meeting like that, we need to be better prepared.

So the one minute reprimand.

One minute positive or negative.

So that's hone your character.

May I ask, how do you approach that yourself?

Where do you see your strength or your focus?

I think I've got three behaviors and instill those as values in home serve.

And the first one was courage.

I think occasionally you've got to have the courage of your convictions, like going out and paying an awful lot of money to buy Checkertrade, because I thought it was the magic model that would evolve HomeServe.

And it's coming good right now.

It's taken us longer, but there's a fantastic business there that's growing like mad, reinventing how consumers do home improvements and repairs and helping trades to grow their businesses.

Second one, I think, is persistence.

And I remember when HomeServe was struggling in America, I got a great chief exec out there, but he was going really slowly.

And I came across a Brit that had made it big in America called Nigel Morris, the co-founder of Capital One, the credit card company.

I thought, he's the guy that can really help me to crack America.

So I emailed him, no response.

Sent him a direct mail letter, still ignored me.

DHL, package, urgent, confidential.

Still didn't hear from him.

One evening, and it was 11 o'clock UK time.

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