Richard Harpin

speaker
914 appearances 1 recordings 1 series first heard Jan 2026 last heard 12 Jan

Richard Harpin’s voice in public audio — every appearance, attributed to the second.

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recordings per month · last 12 months
1 · Jan OctJan 26AprJulnow

Recordings per month over the last 12 months — 1 in all, peaking in Jan 2026 with 1.

Appearances

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Meant that we could have branded vehicles as home serve, the red vans that are out there across the UK today.
and with a backup of subcontractors for periods when it was really, really busy.
So you were able to do that because by scaling up you had enough business for them.
Exactly, yes.
To keep them busy.
And a lot of these plumbing emergencies were things that people could turn off the stopcock and we'd be around within an hour or two to do the full repair.
Right.
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Being a good business is good business.
So this is a brilliant story.
What I'm hearing, though, is you were several times close to sort of falling off the cliff.
But you didn't quit.
And what I'm also hearing is you kept looking for that little difference that would make it move from failing to succeeding.
I mean, it seems like the small differences can make very big differences.
Is that what you're saying?
And I think the key thing is sticking with the model.
So as we grew internationally, the key bit was don't change the model.
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