Richard Harpin

speaker

914 appearances 1 recordings 1 series first heard Jan 2026 last heard 12 Jan

Richard Harpin’s voice in public audio — every appearance, attributed to the second.

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recordings per month · last 12 months

Recordings per month over the last 12 months — 1 in all, peaking in Jan 2026 with 1.

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Keep it as similar to the UK as you possibly can.

Otherwise, HomeServe today is in 10 countries, including Japan.

If the model was 20% different in every country, recipe for complexity and disaster.

So I guess water's the same in every part of the world.

I mean, it behaves in the same way.

Ownership of the pipes can change a bit, the pipes and the wires.

Yeah, but effectively the jobs that you have to do are similar or the same.

And then how we sign up customers varies country to country.

So direct mail works particularly well in the UK, even better in America, pretty well in France.

It doesn't work in Southern Europe.

So they're a telesales culture rather than direct mail.

Well, they won't look at it.

They won't.

No.

And then the Germans, and we failed in Germany first time round, highly successful second time round.

They want a very detailed direct mail pack because they read every word in the terms and conditions, the German sort of detailed culture.

And where's Britain sit on that spectrum?

Nearer Spain or nearer Germany?

I'd say sort of in between the two.

Interesting, interesting.

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