Sandy Gerber

speaker

619 appearances 1 recordings 1 series first heard Jun 2026 last heard 29 Jun

Sandy Gerber’s voice in public audio — every appearance, attributed to the second.

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recordings per month · last 12 months

Recordings per month over the last 12 months — 1 in all, peaking in Jun 2026 with 1.

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You you need a tool to calm you down.

And you also need to be able to really make that person feel heard, or you're not gonna de-escalate the situation.

So first you're gonna encourage them.

Okay, something's upsetting you.

Tell me.

E stands for encourage.

You'll do that with your nonverbal and your verbal.

Then you're gonna ask them questions.

A stands for ask, just ask to clarify what is the concern, what's going on, right?

Then we skip over the most important step to make people feel heard and we go right to summary or solution.

Oh, okay, here's what we should do.

We're gonna do this.

Okay, this is why you're upset.

And the person sits there feeling like, Okay, I'm not being heard.

You're not listening is what they'll usually say.

And then you'll go back up and you'll start asking more questions.

So if we actually make that third step count.

That's how you can make someone feel heard.

So first you're gonna encourage them, then you're gonna ask questions.

Then what you're gonna do when you're asking questions, you're listening for their exact words.

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