Sandy Gerber
speaker
619 appearances
1 recordings
1 series
first heard Jun 2026
last heard 29 Jun
Sandy Gerber’s voice in public audio — every appearance, attributed to the second.
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recordings per month · last 12 monthsRecordings per month over the last 12 months — 1 in all, peaking in Jun 2026 with 1.
Appearances
And I even say to people that I coach and I train, write down the exact words those people say.
And then what you're gonna do is R, which is reflect.
You're gonna reflect back what you heard.
And you're not just gonna reflect back what you paraphrase you heard, you're gonna reflect back their exact words.
When you do that, the person calms down because they feel hurt.
And so you this is what we use in conflict de escalation.
It's what you use in crisis management.
When you do that, the person has gone from being opposing with you to now, okay, let's work together on a solution.
Right.
And you can actually see it.
You can feel it in their body as well.
When they just okay.
We're not opposing anymore.
We're working together on the solution.
You hear me.
I'm being heard.
And y it doesn't mean that you agree with them.
It just means that you're actually echoing back.
what you heard them say is the concern.
And if they you know, one of two things is gonna happen.
Showing 321–340 of 619 · page 17 of 31
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